Fujisoft LLC down the years acquired tremendous potentials and skills of providing Contact center solutions to the UAE region . We are dedicated to helping businesses of all sizes achieve their customer service and company-wide goals by providing state-of-the-art solutions at competitive prices.
Contact center solutions are no more restricted to just inbound and outbound calls, today’s call centers are more diversified, where the customers accepts a more interactive approach to satisfy the response to his queries. The modes of interacting with the customer has increased, like web mail, text message, web chat, IVR, etc which help to proactively reach out to the people.
Eventually the consumer is king in todays market and customer satisfaction index goes high only when the customer is satisfied to the highest level which is just 1 or 0.
Fujisoft Technology helps companies to build strong contact centers through their expert team of engineers delivering solutions to complex technical queries of the customer. We provide customers an unified interactive base to meet their needs.
PBX/IP-PBX
Outbound dialing
ACD/multimedia queuing
Customer Satisfaction Surveys
Quality monitoring & reporting
Multimedia recording
IVR & self service automation
Screen recording
Knowledge management
Agent scoring
Workforce management (WFM)
Multi-site routing
CRM
Our main strength lies in our service Engineers and presales team in providing the basic services to our customers who start the contact center services, they are
Project consultancy
Business requirement study
Project management
Project design
Designing and building voice networks across countries
Interactive voice response services
Integrating CRMs with various databases
Quality monitoring
Project handover with complete User acceptance test .
Industry verticals
Fujisoft serves different industry verticals
Banks, Hospitality,real estate, Insurance, Logistics, Manufacturing, IT industy,Retail
Fujisoft Technology LLC combines the proprietary technologies of partners with its technical expertise to develop custom-made applications for its customers. These applications are backed by our formidable after-sales-service and dedicated 24 X 7 customer support center team working efficiently to make the business run better.
Avaya
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, data solutions and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness.
Acqueon :- www.acqueon.com Acqueon Technologies’ products and solutions use business logic to deliver a distinctive customer experience by enabling organizations to not just interact with their customers – but relate. Incorporated in 2005, Acqueon specializes in developing products and solutions for the Customer Interaction Management (CIM) industry. Acqueon has integrated next generation technologies into its product portfolio as a result of the acquisition of 5by5 Networks Inc (2007), and by acquiring to its portfolio, the entire product suite of Servion Global Solutions (2009).
Fujisoft Technology is a Channel Partner of Acqueon.
Cytrack – www.cytrack.com The CyTrack Unified Communications, Contact Centre & Business Intelligence Suite of products deliver advanced business benefits and functionalities that the integration of PC’s, Telephones and the Internet enables – from Outlook, Messenger, CRM and ERP applications, with technology that is affordable for everyone and with a simple interface that makes it ‘people-ready’..
Voxtron - www.voxtronme.com - Voxtron communication center is the multimedia customer interaction solution of Voxtron.It provides call and contact center functionality for companies in different business areas. Voxtron communication center is available in 2 editions. The express version serves the need of small to medium sized companies (SMEs) while the Enterprise edition is developed for the enterprise market.Voxtron communication center offers a very straight forward, web-based administration and configuration. Even the most complex installations can be deployed in short time and can be managed and maintained with little effort.
Poltys- http://www.poltys.com/ Poltys Inc. is a global provider of unified communication solutions and communication applications development services. Poltys is a Gold partner for Panasonic Telephony systems.
Testimonials
Reliance Industries Ltd. Fujisoft ties up partnership with XYZ company. The merger is supposed to bring in more profits.
The goal of every tech support and help desk group is to solve more problems in less time. This provides customer satisfaction, to attain this the call flow is important & each call needs to be addressed, our problem resolving process involves Customer Service desk, Incident Management, Escalation & updates, Monitoring with set of SLA’s, Problem/issue Management and Case closure.
